Shipping policy

Free worldwide shipping

Every Musky Balls door-knocker order includes free standard shipping. This applies to the one-, two- and three-pack offers. Available destinations and the final shipping charge are shown at checkout.

Delivery and tracking

Delivery timing varies by destination, carrier and customs processing. A guaranteed delivery date is not offered. We will email tracking information when it becomes available; the first carrier scan may take time to appear.

Orders are fulfilled through our supplier and fulfillment partners, which may be outside your country. Musky Balls remains your point of contact for delivery, returns and refunds.

Delays

If an unshipped order is delayed, we will provide an updated estimate and your options, including accepting the delay or cancelling the unshipped order for a refund. For overdue orders or tracking concerns, contact sovmellesupport@gmail.com.

Addresses and cancellations

Please check your delivery address before ordering. Contact us immediately to request a correction or cancellation. Changes may not be possible after fulfillment has progressed or the parcel has shipped.

Missing, damaged or incorrect deliveries

Email sovmellesupport@gmail.com with your order number and details. We will investigate with our fulfillment partner and carrier and arrange an appropriate resolution. See our Return and Refund Policy for further details.

International charges

Free shipping covers the shipping charge. Customs duties, import taxes or local charges may still apply unless explicitly included at checkout, and may be collected by local authorities or the carrier.

Earlier orders retain the delivery terms offered when they were placed.