Refund policy
Musky Balls returns
Contact sovmellesupport@gmail.com within 30 days of delivery to request a return of your Musky Balls door knocker. Return the item in its original condition. No restocking fee applies. Customers pay return shipping for change-of-mind returns; we cover required return shipping for damaged, defective or incorrect items.
Email your order number or proof of purchase before sending anything back so we can provide the correct return address. Refunds are based on the amount actually paid after discounts. For a full bundle refund, return every item in that bundle. Partial bundle returns are refunded at the discounted amount allocated to the returned item.
We issue eligible refunds to the original payment method within 5 business days after receiving the return. Your payment provider may take additional time. Contact us promptly about damage, defects, incorrect items, cancellations or address corrections. Cancellations depend on fulfillment progress. These terms do not limit your rights under applicable consumer law.
Earlier RetroBuzz and Disney Car Diffuser orders
Earlier purchases keep the terms offered at purchase, including the guarantees below.
RetroBuzz money-back guarantee
Your Black Edition helmet includes a free satisfaction guarantee from the date of delivery: 30 days for the one-helmet offer, or 180 days for the two-helmet Crew Pack purchased together through our bundle offer.
If your purchase is not right for you, contact sovmellesupport@gmail.com within the applicable period to request a return for a refund of the product price paid. You are welcome to try your item. Normal use does not disqualify it, and original packaging is not required.
Return required. No restocking fee. Customers pay return shipping for satisfaction returns, except where required by law or when an item is damaged, defective or incorrect.
How to start a return
Email sovmellesupport@gmail.com with your order number or proof of purchase. We will provide instructions and the correct return address. Contact us before sending anything back. Clean the item and package it securely.
Bundles and refunds
To receive a full refund for the Crew Pack, return both helmets and their included remotes. Refunds reflect the amount actually paid after discounts, not the crossed-out price. A partial return is refunded at the discounted amount paid for the returned item. The guarantee is included with the helmet and is not a separate product.
We will issue your refund to the original payment method within 5 business days after receiving your eligible return. Your bank or payment provider may take additional time. Refunds include applicable taxes paid on returned items.
Damaged, defective or incorrect items
Contact sovmellesupport@gmail.com promptly with your order number and photos, if available. We will arrange a replacement or refund and cover any required return shipping.
Cancellations
Contact us as soon as possible for cancellations or address changes. We will accommodate requests when fulfillment has not progressed too far. If your order has shipped, this return policy applies.
Earlier Disney Car Diffuser orders
Orders placed under the Disney Car Diffuser store retain their original 90-day guarantee and the terms offered at purchase.
Your consumer rights
This voluntary guarantee is in addition to rights and remedies under applicable consumer law. Nothing in this policy limits rights that cannot legally be excluded.